A Special Message about COVID-19 from Jem’s Carpet and Tiles your local neighbourhood Carpet and tile cleaner.

We want to take this opportunity to update you about the measures we're taking to protect our customers and friends during this challenging time ahead:

• We intend to stay open and in full operation during the period of social distancing we're all going through right now.

• We have been briefed on the symptoms of COVID-19, and everybody who works with us is under strict instructions to stay at home at the first sign of respiratory illness or fever.

• We have completed the Department of Health COVID-19 awareness training, and will adhere to all their requirements.

• We will thoroughly wash our hands before and after visiting a home. I will also be wearing a fresh pair of disposable gloves for the entire visit.

• We can accept contactless payments.

• We have not recently travelled overseas or knowingly had contact with an infected person - In the event of exposure - however slim the odd - we will stay home and self-quarantine.

• We have a small number of masks available for our older, at risk customers for your comfort whilst we are in your home.

• We carry 2 x rolls of spare toilet paper for any of our customers that have been caught short.

• For the time being, we will have to respectfully decline appointments to homes under quarantine, or recently out of quarantine.

The team at Jem’s Carpet and Tiles  wishes you and your loved ones the very best of health. We'll get through this all together. 

Professional carpet cleaning with a lady’s touch!

Jem from Jem’s Carpet Cleaning Services is one of a kind. She is the only fully qualified female carpet cleaner in the whole of the Perth metro area. She offers carpet cleaning services to local residents, tailored to her customers’ individual needs. Her qualifications and experience in the industry mean she can select the technique that will give the best result, while having a minimal impact on your home during the cleaning process.

Jem offers:

• Carpet cleaning (steam/dry)
• Stain treatments
• Spot removal
• Pet accident specialist
• Deodorising
• Carpet brightening
• Minor carpet repairs
• Flood restoration

Certified professional carpet cleaning services

Jem’s Carpet Cleaning Service is IICRC (Institute of Inspection Cleaning and Restoration Certification) certified. When you see their logo, you can be confident that an IICRC certified and qualified professional is caring for your carpet. To gain certification, technicians must have completed study, field experience and passed comprehensive exams in cleaning, restoration and inspection.

Jem’s additional qualifications include:

• Certificate III in Carpet Cleaning Operations
• IICRC Water Restoration Technician
• IICRC Repair and Reinstallation Technician

Jem’s Carpet Cleaning Service is a member of the Carpet Cleaning Association of WA

A Carpet Cleaning Association member will:

• Pre-inspect your carpet.
• Advise you on what outcomes you may reasonably expect.
• Discuss any problems they may discover.
• Advise you on what methods they intend to use.
• Always seek to satisfy your expectations.
• Always ensure the highest standards of safety, environmental outcomes and carpet hygiene. 

The cleaning process

Jem’s Carpet Cleaning Services provides both steam extraction and dry carpet cleaning services. Every great carpet clean starts with a proper inspection. Jem will inspect your carpet and then select the appropriate technique to give you the best possible results. Then she will thoroughly vacuum your carpets using a HEPA filtered upright vacuum cleaner, which removes any loose dust and dirt in your carpet.

Encapsulation (dry) cleaning

• A solution of environmentally-friendly oxidation and encapsulation polymers is carefully mixed and diluted with hot water.
• The solution is applied to the carpet with a microfibre pad.
• This grabs the dirt in your carpet and turns it into crystals, breaking away from the carpet fibre. So every time you vacuum, your carpet gets cleaner and cleaner!
• This is a low-water technique and generally takes between 3 – 4 hours to dry (depending on the weather).

Steam extraction

• A hypo allergenic, environmentally sound carpet cleaning solution is applied to your carpets, which begins to break down the soils.
• The carpet is then flushed using a hot water steam extraction wand which removes the detergent and soils.
• This uses more water than the encapsulation cleaning method and takes between 12 – 24 hours to dry (depending on the weather).

Spot and stain removal

In addition to the two cleaning methods, Jem uses spot and stain treatments (including stain-specific chemicals), to reduce or completely remove stains.

A wide range of stains can be removed including:

• Chewing gum
• Blutac
• Glue
• Glitter glue
• Silly putty
• Rust
• Coffee
• Tea
• Red wine
• Food

Why you should have your carpets cleaned

Carpets are an expensive investment and if they aren’t expertly cleaned regularly, they can quickly become damaged with dirt and stains.

Benefits of a professional carpet clean include:

• Help to control allergies and asthma
• Saves time – you’re not the one doing the work!
• Improves the smell of your carpet
• Protects your investment – it prolongs the life of your carpet
• Improves indoor air quality
• Makes your home look clean and fresh