Tech

Be prepared for a lost or stolen mobile phone

Picture this. You’ve lost your phone – or worse, it’s been stolen. What do you do? With a little preparation, this potential disaster can be turned into a mild inconvenience. Here’s how.

July 18, 2023

Set up a lock screen 

Use a strong PIN, pattern, or password to lock your phone. This will make it harder for unauthorised users to access your personal data. 

Enable remote tracking and wiping 

Both Android and iOS devices offer built-in tracking features. This will allow you to locate your phone from another device, remotely lock it, or erase the data to prevent unauthorised access. Popular tracking services include Find My iPhone (for Apple devices) and Find My Device (for Android devices). 

Take note of important information 

  • Your phone’s make, model, and serial number. 

  • Your mobile service provider's contact information, including their customer service and support numbers so you can let them know immediately if your phone has been lost or stolen. 

  • IMEI number: 

    • The International Mobile Equipment Identity (IMEI) is a unique identifier for your device.  

    • You can find it on the box or purchase receipt of your phone or printed inside the battery cavity on most devices. 

    • You can also dial *#06# on your phone's keypad, press call, and your IMEI number will pop up on your screen. 

    • Keep a record of the IMEI number in a safe place, as it can be useful for reporting the loss or theft to your mobile service provider or your insurance provider. 

Back up your data 

Regularly back up your phone's data to a cloud storage service, or to your computer. This way, even if your phone is lost or stolen, you can still access your data on another device. 

Use strong, unique passwords 

Ensure that your online accounts, such as email, social media, and banking apps, have strong and unique passwords. This reduces the risk of unauthorised access to your accounts if your phone is compromised. 

Install security software 

This will give your phone an extra layer of security, 

Credit cards 

Make note of any credit cards you have stored in your phone’s wallet. If your phone is lost or stolen you can suspend or cancel your cards quickly. 

How to avoid a dying phone battery 

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